To place an order, simply browse our collection, select the doll you wish to purchase, choose any applicable options (such as size or add-on options), and click "Add to Cart." Once you're ready to checkout, click the cart icon and follow the on-screen instructions to complete your purchase.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed securely to protect your information.

After placing your order, you will receive a confirmation email with your order details. This email serves as confirmation that your order was successfully placed. If you do not receive this email, please check your spam/junk folder or contact our customer service team.

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to track the progress of your delivery.

Yes, Dolls Amour ships to many countries worldwide. During the checkout process, you will be able to select your country and view the available shipping options. However, there are some countries we cannot ship to. We recommend checking the shipping availability for your location during the checkout process to ensure that we can deliver to your address.

DollsAmour maintains warehouses in both the US and EU, with real-time updates on available stock in each location. To purchase items from either the US or EU warehouse, please place your order on the corresponding page. In the event that the selected item is not available in our warehouses, your order will be fulfilled from our manufacturer's warehouse in China. Please note that this may result in longer processing and shipping times.

Yes, at DollsAmour, we understand the importance of privacy. All packages are shipped discreetly, with no external markings or labels that reveal the contents or the nature of the product inside.

No, the packaging is designed to be completely discreet. There will be no branding, logos, or other markings that could reveal the nature of the product inside. Your privacy is our priority.

While our standard shipping is already discreet, if you have any specific privacy concerns or requests, please contact our customer service team. We will do our best to accommodate your needs and ensure your package is shipped in a manner that meets your requirements.

Orders shipped from our US or EU warehouses typically arrive within 7-12 days from the date of order confirmation. This timeframe includes processing and shipping.

Orders shipped from the manufacturer's warehouse require approximately 3-5 days for processing and an additional 14-21 days for shipping. Please note that these times may vary depending on your location and customs processing.

Yes, all prices listed on our website include shipping fees. There are no additional charges for standard shipping to most locations.

Yes, tracking information will be provided for all orders. Once your order has been shipped, you will receive an email with tracking details. You can use this information to track the progress of your delivery.

In the rare event that your order is delayed or lost during transit, please contact our customer service team for assistance. We will work with our shipping partners to resolve any issues and ensure that your order reaches you as soon as possible.

We guarantee that all our products are 100% authentic. If for any reason you receive an item that is not authentic or if there is an issue with the product quality, we will issue a full refund. Our goal is to ensure your complete satisfaction with every purchase.

If you believe you have received a defective or non-authentic item, please contact our customer service team immediately with your order number and detailed explanation. We will guide you through the return process and issue a full refund upon confirmation of the issue.

We will provide a prepaid return shipping label for the return of any defective or non-authentic items.

Refunds for defective or non-authentic items are typically processed within 5-7 business days of receiving the returned item. For other returns, refunds are processed within the same timeframe upon receipt and inspection of the returned item.

Yes, if you are not satisfied with your purchase, please contact our customer service team. We will work with you to find a satisfactory solution, which may include a full refund.