Shipping Policy

Shipping Times

• US and EU Warehouse: Orders typically arrive within 7-12 days from order confirmation.
• Manufacturer's Warehouse: Processing takes approximately 3-5 days, with shipping requiring an additional 14-21 days.

Inclusive Shipping Costs

All prices listed on our website include shipping fees. There are no additional charges for standard shipping to most locations.

Tracking Information

Tracking details will be provided for all orders. Once shipped, you will receive an email with tracking information to monitor your delivery's progress.

Delayed or Lost Shipments

In the rare event of delayed or lost shipments, please contact our customer service team. We will work with our shipping partners to resolve any issues and ensure prompt delivery.

For further inquiries or assistance regarding our shipping policy, feel free to contact our customer service team.

Customs Duties and Taxes

In certain countries, import taxes may be required upon delivery. Import duties and fees are the buyer's responsibility. However, we offer assistance throughout this process. Here's what you need to know:

• Customs Duties Exemptions in Europe: Customers in several European countries, including the United Kingdom, Germany, France, and Spain, do not have to pay customs duties.
• Assistance with Duty Fees for Selected Countries: For customers in Canada, Norway, Australia, South Africa, and certain other countries, we offer to share up to 50% of duty fees (up to a maximum of $150 USD). We also handle communication with customs to streamline the process.
• Tariff-Free Countries or Regions in Asia: Several Asian countries, such as Japan, Malaysia, Singapore, and the UAE, are tariff-free.