Shipping Policy

Shipping Times

• US/EU Warehouse: Orders typically arrive within 7-12 days from the date of order confirmation.
• Manufacturer's Warehouse: Orders require 3-5 days for processing and an additional 14-21 days for shipping.

Shipping Costs

All prices listed include shipping fees. No additional charges for standard shipping.

Tracking Information

Tracking details will be provided via email once your order has shipped.

Delayed or Lost Shipments

In the rare event that your order is delayed or lost during transit, please contact our customer service team for assistance. We will work with our shipping partners to resolve any issues promptly.

Refund & Return Policy

100% Authentic Guarantee

Full refund if the product is not authentic.

Conditions for Return

• Unused Dolls: Eligible for return if in original condition.
• User Damage: Not covered. Please handle dolls with care to avoid damage.
• Skin Imperfections: Slight color differences between the received product and computer screens are normal and not covered.
• Finger & Toe Nails: Loose nails can be re-attached using provided lash & nail glue.
• Loose Eyelash: Re-attachable with provided lash & nail glue.
• Makeup Differences: Slight variations may occur. If dissatisfied, makeup can be removed and reapplied.

Heating and Moaning Function

Ensure functionality upon receipt. Misuse is not covered. Factory repair is available at the buyer's shipping expense.

Customer Satisfaction

If not satisfied with your purchase, contact our after-sales service for a full refund.

How to Initiate a Return

Contact customer service within 30 days of receiving your order. Provide your order number and reason for return. Follow instructions provided by our team for returning the item.

Full Policy

For complete details, refer to our website.